Effective October 8, 2026 · Freight Ford, LLC dba Your Name On It ("YNOI," "we," "us")
Plain-English terms for ordering custom decorated apparel, hats and promo items from us. By placing an order, requesting a quote, or approving a proof, you agree to these terms.
Custom orders start at 6 pieces per order. Quotes are good for 30 days unless noted. Prices can change if the product, quantity, decoration method, number of colors, or artwork changes after quoting. Blank garment prices and availability can change without notice until your order is confirmed.
Payment is due at order confirmation unless we agree otherwise in writing. Work does not enter production until payment is received and your proof is approved. Taxes and shipping are added unless the quote says they are included. Tax-exempt customers must provide a valid Florida resale or exemption certificate before the order is placed.
You are responsible for the artwork, logos, names, text and designs you send us. By submitting them you confirm you own them or have permission to use them, and that they do not infringe anyone's trademark, copyright or other rights. We may decline any order we believe is unlawful, infringing, hateful or otherwise inappropriate. Artwork setup, vectorizing or redraw time may be charged if your file is not production-ready. See our Proof Approval Policy.
Every custom order requires a proof you approve before we produce it. Once you approve a proof, you are responsible for everything shown on it, including spelling, spacing, colors, sizes, quantities and placement. Details are in the Proof Approval Policy.
Typical turnaround is 10 to 14 days after payment and proof approval. Rush service (about 3 days) is available when we can fit it in and may cost extra. Turnaround is an estimate, not a guarantee, and does not include shipping. Delays caused by late approvals, supplier backorders, carrier problems, or events outside our control do not make us liable for lost sales or other indirect losses. Shipping is quoted at checkout or on your quote. Risk of loss passes to you when the carrier picks up the package. Local pickup in Melbourne, FL is available by arrangement.
Colors on screens and proofs are close, not exact. We do our best to match logo colors, but ink, thread, and garment colors vary by method and material, and exact matching (including Pantone) is not guaranteed unless agreed in writing. Placement can vary slightly (typically up to about ¼ inch) from piece to piece. Blank garments may vary slightly by dye lot, brand and size run. If a blank is out of stock we may suggest a comparable substitute and will ask for your approval first.
Production of custom goods can result in small variations in quantity. Where the supplier or process requires it, we may deliver or bill up to 5% over or under the ordered quantity on larger runs. We will tell you before this applies to your order.
Custom items are made just for you, so all custom-decorated and personalized items are non-refundable and cannot be returned or cancelled once production starts, except as described here. Please inspect your order when it arrives and tell us within 7 days of delivery about any defect, damage, shortage, or mistake on our part, with photos and your order number. If we made the error (for example, the decoration does not match your approved proof, or an item is defective), we will, at our choice, reprint, replace, or refund the affected pieces. We are not responsible for errors that were on a proof you approved, or for normal variation described above. Our liability for any claim is limited to the amount you paid for the affected items.
New, unworn, undecorated items in original packaging may be returned with our written approval (a Return Authorization number) as follows: refunds within 15 days of receipt, and exchanges or store credit within 30 days. Approved returns are subject to a restocking fee of 20% of the item price (minimum $10), deducted from the refund. No restocking fee applies when the return is due to our error or a defective item reported within 7 days of delivery. Return shipping is the customer's responsibility unless the return is due to our error. Custom-decorated items are never eligible for return or refund. To request a return, call 321-328-9947 or email carl@ynoi.biz.
Please tell us right away if you need to change or cancel an order. Before production starts we may be able to make changes, though blank garments already ordered, artwork time, and setup charges are not refundable. After production starts, the order cannot be cancelled.
If you send us garments or items to decorate, we are not responsible for defects in those items, or for damage that occurs during decoration of items that are not suited to the process. We cannot replace customer-supplied goods.
We keep ownership of any artwork we create for you until it is paid for in full. Unless you tell us otherwise, we may photograph and share finished work for portfolio and marketing purposes without showing your confidential information. Tell us if you want your order kept private.
To the fullest extent the law allows, we are not liable for indirect, incidental or consequential damages, and our total liability is limited to the amount you paid us for the order in question. These terms are governed by Florida law. Disputes will be handled in the state or federal courts located in Brevard County, Florida. If any part of these terms is unenforceable, the rest still applies.
We may update these terms from time to time. The version posted when you place your order is the one that applies to it.